What is the difference between the tiers?
Every Pro tier unlocks the exact same features. They differ only by how many sites the licence keeps updated: Personal is 1 site, Professional is 5 sites, and Agency is unlimited sites.
Does the licence lock any features?
No. The licence is for plugin updates and priority support, never a feature gate. Every Pro feature keeps working if a license lapses. Updates and support stop until you renew. Your community stays yours.
Annual vs lifetime - what changes?
Annual licenses include a year of updates and support and renew at 30% off. Lifetime licenses are a one-time payment and never expire. The features are identical.
Is the free version a trial?
No. BuddyNext Free is a complete community platform you can run forever at no cost. Pro adds monetization, scale, AI, and priority support on top.
Do I need Pro to launch a community?
No. Most communities launch and grow on Free. Move to Pro when you want to charge for membership, send campaigns, add AI, or run at larger scale.
Can I migrate an existing community to BuddyNext?
Yes, and it is best planned as a real project rather than a one-click switch. If you are already on WordPress (BuddyPress, BuddyBoss, PeepSo) your data lives in your own database and we have migration guides in the docs. Coming from a hosted platform like Circle, Skool, or Discord, you export your members and content, rebuild on a staging site, then cut over. Our per-platform switch guides walk through it honestly.
Is there a refund policy?
Yes - a 30-day money-back guarantee through Wbcom Designs, no risk in trying it.
How much does BuddyNext cost?
BuddyNext Free costs $0. BuddyNext Pro costs $149, $249 or $399 a year depending on whether you need 1 site, 5 sites or unlimited sites, or $399, $599 or $999 once for a lifetime licence. Hosting and your payment processor are separate and paid to them, not to us.
Is there a per-member fee?
No. The licence does not change with the size of your community. A hosted platform may price by plan or by member, so check its own pricing page; BuddyNext prices by the number of sites you keep updated.
Do you take a cut of membership payments?
No. Pro sends payments through your own Stripe or PayPal account, so the money goes to you. Stripe and PayPal charge their own processing fees, and those are between you and them.
What does hosting cost?
It depends on the host you choose, and we do not sell hosting. BuddyNext needs WordPress 6.9 or newer, PHP 8.1 or newer and pretty permalinks. We recommend a PHP memory limit of 512 MB once Pro and the media plugins are active.
What happens if my Pro licence expires?
Your community keeps running and every Pro feature keeps working. The site stops receiving plugin updates and priority support until you renew. We suggest renewing, because updates carry security fixes.
Do I pay again for each site?
Only past your tier. Personal keeps 1 site updated, Professional keeps 5 and Agency keeps unlimited sites. Free has no site limit at all.
Which payment gateways does Pro support?
Pro ships Stripe and PayPal, plus a points gateway, an offline method you record yourself, and a test sandbox. Memberships and gated spaces need Pro and a connected gateway.
Do the companion plugins cost extra?
Some do. WPMediaVerse powers direct messages and photo posts, and its free version is enough to start. Group messaging, read receipts and real-time DMs need WPMediaVerse Pro, sold separately. Other companions are separate plugins, so check each product page for its own price.
Can I try it before I pay?
Yes, two ways. The Free plugin has no trial limit, and the live demo builds a private copy of a community in one click. Pro also has a 30-day money-back guarantee through Wbcom Designs.
Which tier should I pick?
Pick by the number of sites. One site is Personal, up to five is Professional, and agencies or anyone with many sites should take Agency. The features are identical, so a bigger tier buys no extra capability.